About our Company

SETTING STANDARDS

Since forming in 1960, Roffey Homes has built over fifty exclusive developments between Bognor Regis and Brighton. We have won many prestigious awards along the way, including, most recently, a recognised national award for Best Apartment in West Sussex for our prestigious duplex penthouse at The Beach Residences.

Our aim is simple: to build homes people can be proud of that not only reflect, but also enhance the surrounding environment. The locations we select are the best the area has to offer, whether by the sea, in a rural village, or on quiet urban streets close to amenities.

We have deliberately kept the company small, to maintain our reputation for excellent service and attention to detail, and every one of our team are highly experienced in their respective fields. We have been family run since the outset and our determination to provide a personal and dedicated service is unfaltering. We want to make sure all our developments are bespoke, carefully considered and the best they can be so they will stand the test of time.

OUR QUALITY

To guarantee a consistently high quality, all our developments are built by our own contractor, Westbrooke Developments Ltd and feature:

  • Well established building methods enhanced by modern performance materials to minimise noise and maximise comfort.
  • Individually designed homes that make the best use of space and are effortlessly practical, incorporating quality fixtures and fittings.
  • Attention to architectural detail and professional landscaping ensuring each development enhances the local area.
  • 10-year New Home Warranty.

OUR CUSTOMER COMMITMENT

Our Customer Charter describes our commitment to providing you with an excellent service, which includes the procedures and information relevant to you at each stage of your purchase. Our team is trained to understand their responsibilities to you, the customer, and to know exactly what the charter means to you and us. Our Appointed Sales Agent and our Managers will be on hand to answer your questions at all times. Below are listed some of the key commitments that shall be provided to you.

  • You’ll be provided with information to enable you to make an informed decision about buying the property.
  • We aim to provide accurate and truthful information in all our marketing and advertising material.
  • Health & Safety advice will be provided to minimise the risk of danger, when visiting the development during construction and when living in your new home.
  • We shall provide you with details of the lease, and any service charge and ground rent obligations, where applicable. Our contract-of-sale terms and conditions can also be provided.
  • You will also have our cancellation policy made clear to you.
  • Where choices and options are available to you, we will make sure you are aware of them.
  • Your purchase will be covered by a New Home Warranty Provider and we will provide you with reliable information concerning this and any other guarantees and warranties from which you may benefit.
  • We recommend that you appoint a professional legal advisor to represent your interests.
  • Information about the timing, (our best estimate) of construction, legal completion and handover of the property will be provided.
  • Once a completion date is confirmed we will offer you a demonstration of your new home and we recommend this occurs at least one week before legal completion. We shall endeavour to rectify any defects in advance of the completion date.
  • Our after-sales and customer service procedures will be explained to you in detail, as well as how to liaise with the appointed managing agent, where applicable.
  • There are procedures in place for dealing with customer complaints, including those concerning warranties, and we will cooperate fully with appropriately qualified professional advisors.

We at Roffey Homes want the purchase of your new home to be a smooth and hassle free process, and all involved in our team shall work hard to ensure we meet this commitment to you.

Ben Cheal
MD Roffey Homes

Download a copy of the Consumer Code for Home Builders (Fourth Edition)

Download a copy of our Customer Charter

Contact Us

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Roffey Homes Ltd

17a Buckingham Road,
Worthing, West Sussex BN11 1TH

T: 01903 202133

E: info@roffeyhomes.com